Shipping policy
Shipping Policy
At Grid Cosmetics, we aim to deliver your favorite products with care, speed, and transparency. Below you’ll find all the details about our shipping process to ensure a smooth experience.
Processing Time
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- During peak periods or sales, processing times may be slightly longer.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping (5–7 business days): Free on orders over $90
- Expedited Shipping (2–3 business days): $10
Please note: Delivery times begin once your order has been processed and dispatched.
International Shipping
We currently ship to the following countries: Australia.
- Delivery times vary depending on location, typically between 7–14 business days.
- Customs, duties, and taxes may apply. These fees are the responsibility of the recipient and vary by country.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package's journey.
Shipping Restrictions
- We are unable to ship to P.O. boxes or APO/FPO addresses.
- Certain products may have shipping restrictions based on local regulations.
Lost, Delayed, or Damaged Packages
- If your package is delayed or hasn’t arrived within the estimated timeframe, please contact us at [Insert customer service email] with your order number.
- In case of damage during transit, kindly email us photos of the damaged product within 48 hours of delivery for assistance.
Questions?
For any shipping inquiries or assistance, please reach out to our customer care team at [Insert email/phone]. We’re here to help!
Thank you for choosing Grid Cosmetics! We’re excited to be part of your skincare journey.