Returns policy
At Grid Cosmetics, we believe in empowering your skincare journey with products you'll love. However, if you're not completely satisfied, we're here to make the return process as easy as possible.
Eligibility for Returns
- Products can be returned within 30 days of purchase for a refund or exchange.
- Items must be unused, unopened, and in their original packaging.
- Returns are only accepted for purchases made directly on our website, [Insert website URL].
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Opened or used products.
- Items marked as final sale or promotional giveaways.
How to Initiate a Return
- Contact our customer care team at [Insert email] with your order number and reason for return.
- Once approved, you’ll receive a return authorization and instructions on where to send your item(s).
- Please ensure your package is securely packed and include a copy of your receipt or order confirmation email.
Refunds
- Refunds will be issued to your original payment method once the returned items are inspected and approved.
- Please allow 5–7 business days for the refund to process after we receive your return.
- Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
Exchanges
- Exchanges are processed as a return and a new order. Once your return is received and approved, you’ll receive a refund, and you can place a new order for the desired item.
Damaged, Defective, or Incorrect Items
We sincerely apologize if you received a damaged, defective, or incorrect product. Please contact us at [Insert email] within 7 days of delivery with photos of the issue, and we’ll make it right by offering a replacement or refund.
Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Need Assistance?
If you have any questions or concerns, don’t hesitate to reach out to us at [Insert email/phone]. Your satisfaction is our priority, and we’re here to help every step of the way.
Thank you for choosing Grid Cosmetics. We’re committed to providing you with skincare that truly works.